Frequently Asked Questions
WHY SHOULD I BOOK WITH YOU INSTEAD OF AN ONLINE BOOKING SITE?
Having your own professional and certified travel advisor is like having a private concierge for all things travel - qualified, experienced, knowledgeable, connected, and always working to make your next trip the best one you've ever had.
DO YOU CHARGE FEES?
Yes - our Research & Planning Fee ensures that you receive an incredible level of pre-departure and in-destination support.
WHAT HAPPENS IF I NEED TO CANCEL MY VACATION?
Cancellations may incur supplier penalties up to the full package price. Your right to a refund is limited and subject to the supplier terms less the cost of NON-REFUNDABLE travel protection/insurance if purchased.
WHAT ACCREDITATIONS DOES YOUR AGENCY HAVE?
Aisela Travel, LLC is a TRUE Accredited Travel Agency and a Certified Travel Associate (CTA) which is an industry-recognized accreditation with The Travel Institute.